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Getting Started
System requirements
Minimum hardware specs for Windows 10/11 and thermal printer compatibility.
Setting up your first till
Step-by-step guide to configuring your store profile and initial stock levels.
License activation
How to enter your license key and verify your subscription status.
Offline-first basics
Learn how BigtinkCore saves data locally and syncs to the cloud automatically.
Mobile app & APK installation
Install BigtinkCore on Android smartphones, tablets, or iOS devices for mobile selling.
Subscription payments & Bachs
How to pay for licenses and subscriptions using Bachs multi-rail gateway.
Inventory & POS
Adding products
Import via CSV or add manually with barcode, cost, and VAT settings.
Managing stock adjustments
Handling returns, damages, and manual stock-takes without errors.
Barcode scanner setup
Configuring USB or Bluetooth scanners for fast checkout lanes.
Closing a shift
Step-by-step procedure for balancing cash drawers and generating reports.
Online storefront setup
Publish your product catalog online and accept orders directly from customers.
Accounting & Reports
Understanding VAT reports
How to pull tax-compliant reports for your accountant or the FIRS.
Profit & Loss overview
Analyzing your margins based on cost prices and daily overheads.
Expense tracking
Multi-store & franchise management
Managing multiple branches, stock transfers, and consolidated franchise reports.
Frequently Asked Questions
Does BigtinkCore work without internet?
Yes! BigtinkCore is built offline-first. Cashiers can scan items, print receipts, and complete checkouts with zero delay even without internet. When connection is restored, sales data syncs quietly to your cloud dashboard.
What payment methods do you accept for subscriptions?
We support automated online payments via Bachs (Mastercard, Visa, Verve, Instant Automated Bank Transfer, Apple Pay, USD, and Crypto).
Is there a free trial?
Yes, you can get started with a 7-Day Free Trial on our Starter plan with full POS features and web portal access without entering a credit card.
Can I manage multiple outlets and franchises?
Yes. Our multi-branch architecture allows you to operate multiple stores with isolated cashier shifts, separate stock counts, and centralized executive analytics.
What hardware and operating systems are supported?
BigtinkCore runs on Windows 10/11 desktops/laptops, Android smartphones/tablets (via signed APK), iPads, and web browsers. It connects to 58mm/80mm ESC/POS thermal printers, USB/Bluetooth barcode scanners, and RJ11 cash drawers.
How do I renew my license?
Log into the BigtinkCore portal, navigate to Subscriptions, choose your billing cycle (Monthly, 6 Months with 10% off, or Yearly with 20% off), and complete payment via Bachs. Your license updates automatically.
Is there a mobile app?
Yes! We offer a dedicated Android release APK for mobile phones and handheld POS terminals, plus a responsive mobile-friendly web console for checking sales anywhere.
Can my store sell online?
Yes! BigtinkCore includes a built-in Online Storefront. You can publish your catalog online, accept customer orders, and manage fulfillment directly from your POS terminal.
Can I export my sales and VAT data?
Yes. All sales, VAT compliance reports, profit & loss statements, and expense ledgers can be exported in Excel, CSV, or printable PDF formats for tax compliance (e.g., FIRS).
How secure is my business data?
Your store data is isolated per tenant with role-based access control, TLS encryption in transit, and automatic cloud backups. If a computer fails, simply install BigtinkCore on a new device to restore your data.
How do I add a logo to my printed receipts?
Go to Settings > Business Profile in the app or portal, upload your business logo, and configure your receipt footer. Thermal printers will print your branded receipts automatically.
Do you provide onboarding and staff training?
Yes! We provide step-by-step setup documentation, responsive customer support via email, and dedicated onboarding assistance for retail teams.
Still need help?
Contact our support team →