Legal
Refund Policy
Last updated: April 2026
1. Subscription Renewals
BigtinkCore operates on a subscription basis. You may cancel your subscription at any time. However, payments already made for the current billing cycle (monthly or annual) are generally non-refundable.
2. 7-Day Trial and Satisfaction
We encourage all users to use the free features or reach out for a demo before purchasing. If you experience a technical issue within the first 7 days of your first purchase that our support team cannot resolve, we may offer a partial or full refund at our discretion.
3. Hardware Issues
BigtinkCore is a software-only provider. We do not provide refunds for any 3rd-party hardware (printers, scanners, PCs) that you purchase separately.
4. How to Request a Refund
Refund requests must be submitted in writing to [email protected] with your order reference and a detailed reason for the request.
5. Processing Time
Approved refunds are processed via Bachs Payments and may take 5-10 business days to appear in your account depending on your bank's processing times.